SYTYCSN

Welcome, Practitioner

This isn't about memorizing technologies. It's about learning to think strategically — understanding the fundamentals so you can ask the right questions and turn discovery into strategy.

Each module takes 15-20 minutes. I'll present the concept, we'll work through a scenario together, and I'll verify you've grasped the approach before we move on.

Before you touch ServiceNow, you need to understand what you're modeling and why. This chapter teaches you to think about CMDB strategy — not just CMDB configuration.